I’m Steve Kenning, and I advise customer experience teams.
I work with the next generation of CX operators, helping them build high-performing teams, scale themselves as leaders, and make greater contributions to the organizations in which they operate.
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For Founders & CEOs
No one would argue that your business doesn’t need great customer service. But you most likely don’t and won’t ever need a Chief Customer Officer. I partner with top, growing tech companies like yours to help them craft a CX strategy, put the right leaders in place, and then execute effectively to serve and retain their customers.
For Heads of CX
You’ve built a great team, and are delivering good, consistent customer service. What’s next? Heads of CX are increasingly taking a bigger seat at the table to drive greater impact across their organizations. I partner with CX leaders to build effective, repeatable feedback channels to deliver a better, more reliable customer journey.