Why a Steve?

Steve Kenning has spent the last decade building and leading high-performing CX organizations, most notably running Customer Experience at DoorDash from Series C through IPO.

Through that experience, growing a nimble, effective CX organization to over 20,000 staff and a 10-figure budget, Steve gained hard-won expertise across CX strategy, organizational design, workforce and channel strategy, operations and performance management, talent acquisition, and leadership.

Steve’s passion is working with great people to solve hard problems, and he takes the highest pride in having played a small part in launching a class of CX leaders who’ve themselves achieved incredible personal and professional success.

Steve is a former Bain & Company consultant and lives in Menlo Park, CA, with his wife and two kids.

Steve writes on all things operations and growth at his blog ‘Missing & Incorrect’, and believes strongly that business writing need not bore you to tears.